Return and Refund Policy

At Veloura Bags, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must be unused and in its original condition, with original tags, packaging, protective materials, and accessories included when applicable.

Bags showing signs of wear, stains, odors, scratches, alterations, misuse, or damage caused after delivery may not be eligible for return.

To request a return, contact us at daxonkennithyj@outlook.com before sending any item back.

Please include your order number and reason for the return.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a bag or accessory that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs when applicable.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used, worn, altered, or damaged products;

• Personalized or custom-made products;

• Products missing original packaging or included accessories;

• Gift cards;

• Final-sale items where permitted by applicable law.

Nothing in this policy limits consumer rights available under applicable law.

Exchanges

If you would like a different color, model, size, or product variation, please contact us.

Exchanges are subject to product availability.

Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Banks and payment providers may require additional time to process and post the refund.

Return Shipping

Unless the product arrived damaged, defective, incomplete, or incorrect, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping method.

Contact

Veloura Bags
105 N 7th St
Paterson, New Jersey 07522
United States

Email: daxonkennithyj@outlook.com
Phone: +1 862-247-3282