Refund policy
Return and Refund Policy
Last updated: September 2026
At Humanity Bridge, we want every customer to have a clear and reliable experience when purchasing our digital products. Because our store specializes in digital eBooks, journals, workbooks, and downloadable resources, our return and refund policy differs from that of stores selling physical goods.
Digital Products
All products sold by Humanity Bridge are delivered digitally. No physical item is shipped.
Once a digital product has been delivered, downloaded, accessed, or made available to the customer, it generally cannot be returned in the same way as a physical product.
For this reason, purchases of digital products are generally considered final once access has been provided, except in the circumstances described below or where applicable law requires otherwise.
When a Refund May Be Considered
We may review refund requests when:
- You were charged more than once for the same purchase.
- You received a digital product different from the one you ordered.
- The file is corrupted or cannot be opened and our support team is unable to resolve the issue.
- A technical problem on our side prevents you from accessing the product.
- A refund is required under applicable consumer protection law.
If you are experiencing a download or access problem, please contact us before requesting a refund. In many cases, our support team can quickly restore access or provide a replacement file.
Change of Mind
Because digital products can be accessed shortly after purchase, we generally do not offer refunds for:
- Change of mind.
- Accidental purchases after the digital product has been accessed or delivered.
- Failure to read the product description before purchasing.
- Personal preference regarding the content, writing style, format, or subject matter.
- Failure to use or complete the purchased digital resource.
This does not limit any rights that cannot legally be excluded.
Refund Requests
If you believe you qualify for a refund, please contact us as soon as possible and include:
- Your full name.
- The email address used at checkout.
- Your order number.
- The name of the product purchased.
- A brief explanation of the issue.
- Screenshots or other relevant information, if applicable.
Refund requests are reviewed individually.
Submitting a request does not automatically guarantee approval.
Approved Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
Once a refund has been processed by us, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
Duplicate Charges
If you believe you were charged more than once for the same order, please contact us before opening a payment dispute so we can review the transaction and assist you.
Unauthorized Transactions
If you believe a purchase was made using your payment method without your authorization, contact your bank or payment provider immediately and notify our support team with the relevant order information.
Digital Access Issues
If you did not receive access to your digital product, first check:
- The email address used during checkout.
- Your spam or junk folder.
- Any download or access instructions displayed after checkout.
If you still cannot access your purchase, contact us and we will review the order.
No Physical Returns
Because Humanity Bridge sells digital products, there is normally no physical item to return and no return shipping process.
Please do not mail any materials to our business address unless our support team has specifically instructed you to do so.
Consumer Rights
Nothing in this policy is intended to limit any consumer rights that cannot be waived or excluded under applicable law.
Where local law provides additional rights or requires a refund in certain circumstances, those legal requirements will apply.
Contact Us
If you have questions about a purchase, digital delivery, or refund eligibility, please contact us:
Humanity Bridge
105 N 7th St
Paterson, New Jersey 07522
United States
Email: daxonkennithyj@outlook.com
Phone: +1 862-247-3282
When contacting us about an order, please include your order number and the email address used during checkout.