Shipping policy

Shipping Policy

Last updated: September 2026

At Humanity Bridge, all products currently offered through our store are digital products, including eBooks, journals, workbooks, guides, and downloadable resources.

Because these products are delivered electronically, no physical item is shipped and no traditional shipping carrier is used.

1. Digital Delivery

After your payment is successfully confirmed, your digital product will be made available through one or more of the following methods:

A download link displayed after checkout.
A download link sent to the email address provided during purchase.
Access through your customer account, when available.
Another electronic delivery method provided by our store or digital delivery platform.

Please make sure the email address entered during checkout is accurate and accessible.

2. Delivery Time

Digital products are generally available shortly after successful payment confirmation.

In most cases, access is provided within a few minutes. However, occasional delays may occur due to:

Payment processing.
Security or fraud prevention reviews.
Incorrect customer information.
Email delivery delays.
Technical issues involving Shopify or other service providers.

If you have not received access to your product, please allow a short period for processing before contacting us.

3. No Physical Shipping

Humanity Bridge currently sells digital products only.

This means:

No physical package will be mailed.
No shipping carrier will be used.
No tracking number will be provided.
No physical delivery address is required for the purpose of receiving the product, except where checkout or payment providers require billing information.

If a product is ever offered in physical format, the applicable shipping terms will be clearly stated on that specific product page.

4. Shipping Fees

Because our products are digitally delivered, no standard physical shipping fee applies to digital products.

Any amount shown at checkout will be clearly disclosed before the order is completed.

5. International Orders

Digital products may be purchased from supported locations where our store and payment providers are available.

Because delivery is electronic, there are generally no traditional customs or international shipping charges.

However, customers are responsible for any taxes, duties, currency conversion charges, or other fees that may apply to their purchase under local laws or through their payment provider.

6. Missing Digital Delivery

If you do not receive your digital product after completing your purchase, please:

Confirm that your payment was successfully completed.
Check the email address used during checkout.
Check your spam, junk, or promotions folders.
Review the order confirmation page for any download instructions.

If you still cannot access your purchase, please contact our support team.

When contacting us, include:

Your full name.
Your order number.
The email address used during checkout.
The name of the product purchased.
A brief description of the issue.

7. Incorrect Email Address

Customers are responsible for entering accurate contact information during checkout.

If you entered an incorrect email address, contact us as soon as possible.

We may request information to verify the purchase before updating delivery details or resending access.

8. Download and Compatibility

Customers are responsible for using a device and software capable of opening the provided digital file format.

Our digital products are generally designed to be viewed on common devices such as:

Smartphones.
Tablets.
Laptops.
Desktop computers.

If you experience a technical problem with a file, please contact us so we can review the issue.

9. Download Access

Where applicable, download links may be subject to technical limitations, access restrictions, or expiration periods imposed by our digital delivery provider.

We recommend downloading and securely saving your purchased files after receiving access.

Digital content is licensed for personal use in accordance with our Terms of Service.

10. Delivery Problems

If a technical issue on our side prevents you from accessing your purchase, we will make reasonable efforts to restore access or provide the digital product again.

Where the issue cannot be resolved, any applicable refund request will be handled according to our Return and Refund Policy.